1.Free Shipping worldwide!
2.Most orders begin processing as soon as your online purchase is completed. You won't be charged for any product until it's shipped to you.Our shipping charges are based on the method of service and the location. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once.
3.Ship by Air express,like USPS,EMS,DHL,TNT etc.They are door to door service.According to different country,we will choose most convenient Air express for you.
4.When you finish your order,we will begin processing your order within 2 hours.It usually takes 1-2 working days to prepare your orders.
5.Every item you purchase at Sports Elie Shoe will be shipped out within 3 days and you will receive it in 10-15 days.
6.We are not responsible for wrong or undeliverable address.Please make sure your shipping address is correct and deliverable.
7.We will provide the tracking number and track links via email to you.
All packages are processed and shipped Monday through Friday from 9:00 am – 3:00 pm PST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.
To exchange a product peals email us and inform us of the reason.We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging.When returning an item for an exchange,please ensure that your name,address,phone number and instructions are clearly indicated.All shipping costs associated with the exchange of goods are the responsibility of the consumer.
As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
If you wish to cancel your order from our shop,please email us ASAP.You could cancel the order before the item being dispatched.